Policies

Returns and Exchanges accepted within 7 days. Some exclusions apply, see below *

Conditions of return

Buyer must contact me to arrange return and ship item back within 7 days of delivery.
Buyer is responsible for return shipping costs including tracking.
Buyer is responsible for any loss in value if an item isn’t returned in original condition. Items must be received unworn, undamaged in their exact original condition and packaging.
We reserve the right to reject returns sent or communicated beyond the return period limit, or items which are not in the same condition in which they were received.

*Purchases of certain sale and promotional items cannot be returned. Each piece will specify whether or not it is final sale on the individual listing, any promotional materials or advertisements.

*Custom order items are not eligible for return or exchange.

Eras Jewelry reserves the right to determine eligibility for returns and to update this policy at any time.

How to Return an Item

Please contact us via our shop contact link or by email [email protected] to request a return authorization (RA) and get correct return address. Once you receive the instruction email, please print the RA code and include it with the item(s) you are returning.

Please ship your items in the original jewelry box and a well-padded envelope or box, and use a method of shipping that you can track as we cannot be responsible for items we do not receive.

* Please do not return items back without a return authorization from us. Unauthorized returns will NOT be accepted and will be shipped back at customers expense.

Credits will be issued to the original form of payment within 3–5 business days of our receipt. Please be aware that we will not refund any shipping costs.

DAMAGED ITEMS AND SHIPPING INSURANCE

All orders domestic and international include insurance and will ship via (USPS) United States Postal Service.

• Insurance is already included in the shipping price so your order is protected against loss or damage in transit :)

When you receive your items, please inspect the package for any damage that may have occurred during shipment. It is normal for the box to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately to start the insurance process.

* Please be sure to retain the shipping box, packing materials, and damaged items in case we need to provide them to the carrier or insurance agent as proof of damage during transit.

SHIPPING ERRORS

We want to make sure you receive exactly what you ordered, so if you receive an incorrect item, we’ll work to correct the error as quickly as possible. Please contact us right away so we can arrange the exchange and pay for return shipping costs.

WE STAND BEHIND OUR WORK 100%

If there was an error in our part, we will be happy to fix or replace it. Please contact us by email [email protected] within 7 days of receipt date.

CUSTOM ORDERS will require a minimum 50% non refundable down payment at the time the order is placed. Turn around time will depend on size and intricacy of order. Due to the personalized nature of the items, custom orders may not be canceled, exchanged or returned.

Shipping

All orders domestic and international include insurance and will ship via (USPS) United States Postal Service.

• Insurance is already included in the shipping price so your order is protected against loss or damage in transit :)

SHIPPING AND PROCESSING TIME FRAME:

All jewelry is handmade upon order unless otherwise stated on the item page. Orders are produced, processed and shipped within 3 to 5 business days of cleared payment. I do not process orders on weekends or legal holidays.

Orders are completed on a first come first served basis. ***If your order requires sizing or custom requests, I begin work once funds have cleared and ship approximately 10 business days from the clear date (unless previously agreed differently).

TRANSIT TIME:

I ship all domestic packages (Within the USA) via USPS First Class mail with a tracking number for your convenience. International orders (Anywhere outside the USA) are shipped via USPS First Class International Mail.

Please note that once I ship the order I have no control over the transit time. International orders including Canada can get held up in customs and may take up to 6 weeks (regularly it’s 7 to 14 business days) for delivery. I'm sorry, I'm not responsible for delays due to customs.

SHIPPING ADDRESS:

• Payments via Paypal will ship only to PayPal addresses, if you wish your package to be sent to a different address, please update that shipping address in your PayPal at time of purchase.

• Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of the buyer.

ALL ORDERS ARE INSURED

Insurance is already included in the shipping price so your order is protected against loss or damage in transit and will ship via (USPS) United States Postal Service. In case of damage in transit, please be sure to retain the shipping box, packing materials, and damaged items to provide them, if required, to the carrier or insurer as proof of damage during transit. Overall it is a simple process. Refund will be issued after all insurance requirements are met.

VAT, IMPORT TAXES AND CUSTOMS DECLARATIONS

Buyers are responsible for any customs and import taxes that may apply. All customs forms will be accurately and completely declared as it is a crime to do otherwise. All tariffs, VAT and/or import duties, taxes, customs charges or other charges imposed on international deliveries are not included in the item price or shipping cost. These charges are imposed by your country to receive imported goods and are the responsibility of the buyer.

Wholesale: I'm sorry, I don't wholesale any of my work and don't sell for resale.

Eras Jewelry reserves the right to refuse service to anyone for any reason when I deem it necessary and to update this policy at any time.